Shipping - Bottega Desires

Fast & Reliable Worldwide Shipping

At Bottega Desires, we are committed to delivering every order safely, quickly, and efficiently. Our shipping policy is designed to provide customers with a smooth shopping experience and complete transparency from the moment an order is placed until it arrives at your doorstep. We work with trusted courier partners worldwide to ensure secure delivery and accurate tracking for every shipment.

Order Processing Time

All orders placed through Bottega Desires are carefully reviewed, packed, and prepared by our fulfillment team before dispatch. Standard processing time is usually between 1–3 business days. During busy periods such as seasonal sales, product launches, or holiday promotions, processing may take up to 5 business days. Orders are not processed on weekends or public holidays. Every package is handled with attention to quality control to ensure customers receive their items in perfect condition.

Shipping Time & Delivery Estimates

Bottega Desires offers international shipping to customers around the world. Delivery times depend on the destination country and local courier services. Orders within the United Kingdom generally arrive within 3–5 business days, while European deliveries may take approximately 5–10 business days. Orders shipped to the United States, Canada, Australia, and other international regions typically arrive within 7–20 business days. Delivery times may vary due to customs clearance, weather conditions, or courier delays beyond our control.

Shipping Costs & Customs Duties

We aim to keep shipping costs simple and transparent for all customers shopping with Bottega Desires. Shipping charges are calculated at checkout based on destination and order size. Customers in certain countries may be required to pay local customs duties, import taxes, or VAT charges upon arrival of the shipment. These charges are determined by local customs authorities and remain the responsibility of the customer. We recommend checking your country’s import regulations before placing an order to avoid unexpected fees.

Tracking Information

Once an order has been shipped, customers will receive a shipping confirmation email containing a tracking number and courier details. Tracking updates may take between 24–72 hours to appear in the courier system after dispatch. This tracking information allows customers to monitor the progress of their shipment in real time until delivery is completed. If tracking information has not updated after several working days, customers may contact our support team for additional assistance and shipment verification.

Address Accuracy & Delivery Responsibility

Customers are responsible for ensuring that all shipping details entered at checkout are accurate and complete. Bottega Desires is not responsible for delivery delays, lost parcels, or failed deliveries caused by incorrect addresses or missing information. If a package is returned to us because of an incorrect address, additional shipping charges may apply for reshipment. We strongly recommend reviewing all contact and delivery information carefully before finalizing an order to avoid unnecessary issues or delays.

Lost, Stolen, or Damaged Packages

Once a shipment is marked as delivered by the courier service, responsibility for the package transfers to the customer. Bottega Desires is not liable for lost or stolen packages after confirmed delivery. If an item arrives damaged, customers must contact our support team within 48 hours of receiving the package and provide clear photos of both the packaging and damaged item. This allows our team to investigate the issue properly and determine an appropriate resolution as quickly as possible.

Returned Shipments & Non-Delivery

Orders returned to Bottega Desires due to refused delivery, unpaid customs fees, or repeated failed delivery attempts may qualify for a refund of the product value only. Original shipping charges are non-refundable. Refunds are processed after the returned package has been received and inspected by our warehouse team. This policy helps cover handling and shipping expenses associated with returned international shipments while ensuring fairness for both the customer and the company.